Thursday, November 26, 2009
Oldham Blog #23
OLdham Blog #22
Oldham Blog #21
Oldham Blog #20
Oldham Blog #19
The first mistake with the public relations on United’s end was that the company did nothing to apologize or explain why they could not replace the guitar. When a client has a problem with your company, it is the priority of the PR employees to make sure the customer leaves the situation happy and on good terms with the organization. No matter if the customer is in the wrong or not, it should have been the role of United to make sure Carroll left feeling satisfied. Without caring about your customers and listening to their concerns, there is no way for a company to be successful and United should have known this.
The second mistake on United’s end was ignoring Carroll’s threats at writing three songs. Considering that Carroll is a musician and could potentially have a lot of influence, United should have taken what Carroll said much more seriously. As public relation specialists, the employees at United should have known that the reputation of the company was in danger. First and foremost, I believe that United should have provided some sort of compensation for the guitar. Ata minimum United should have already had a statement prepared in defense against Carroll and his music. This way United could have quickly had a reaction statement and the losses could have potentially been avoided.
Looking at the actions of Dave Carroll, I believe that he did absolutely nothing wrong and handled the situation very professionally. Carroll tried to first handle his issues with the company. When nothing was done to assist him, Carroll forewarned United about the songs and gave them ample time to either defend themselves or help buy a replacement guitar.
Carroll’s songs and the enormous impact they had on people and United, are a great example of just how strong of an impact public relations can have. Neither Carroll nor United could have suspected that a simple song could change people’s views so strongly. With the social media of today, people see and hear things at a much quicker pace. Youtube and the Internet are so popular that millions of people can view content in a matter of days. As time continues and technology progresses, organizations and people are going to have to maintain an even stronger watch on their image and the reputation they have with the public.
Although the increase in technology and media resources can damage a company quickly, it can also change an image for the positive overnight. Dave Carroll is an excellent example of how in a matter of days he went from being hardly known to a social sensation. Today, PR can be used to the advantage or disadvantage depending on how resources are used and situations are handled. The overall message and key is to recognize the power of PR and use this power for good.
Oldham Blog #18
The club meets on the second Thursday of every month at different locations around Logan. Businesses that are willing to offer a venue receive free publicity since members of the group Facebook, blog, and tweet about their experiences.
Individuals of all knowledge and experience levels are welcome to attend meetings and become a member of SMCCV.
The next meeting will be held Thursday September, 10 at 6:30 p.m. at Club New York, located at 359 N. Main St. in Logan. Loralle Choate will be speaking about being discovered by the White House based on her personal blog entries on health care. Choate will be taking questions and discussing how to improve a blog. Approximately 50 to 80 people are expected to attend.
The Social Media Club of Cache Valley is a local chapter of a global organization that began three years ago and is headquartered in San Francisco. Parker and three colleagues started the Cache Valley chapter in July 2009 after attending a Salt Lake chapter meeting in Jan. 2009. The club began with three members, but has expanded to 27 official members according to the SMCCV website at http://www.smccv.net/
Oldham Blog #17
In an article that discusses the basics of beginning XHTML it defined the practice as: “…a way of describing how a set of text and images should be displayed to the viewer, similar in concept to a newspaper editor's markup symbols." This definition helped me to better understand HTML and think of it as the overall blueprints and layout of what you want your webpage to look like.
As a PR major, I have realized the importance of learning at least the basics of HTML. Being able to tell a future employer that I know how to construct a webpage is going to give me an advantage over my competitors. This ability also lets your employer know that you are technologically savvy and comfortable using tools and resources that could help the business.
Another note to add is that like all technology, HTML will eventually infiltrate throughout society and eventually be used and understand by the vast amount of people. Realizing this, it is important to get ahead and master HTML concepts now so you can already be ahead for the future.
oldham Blog #16
With the new wave of technology so much of our communication, business and personal alike, is handed through email. Looking at email etiquette from a business standpoint, a company needs to implement etiquette rules in order to achieve professionalism, efficiency, and protection from liability. If employers take the time to construct high-quality work, then it is going to tell the clients that the company they are working with is professional and cares about them as a client. Emails that get to the point are not only more professional, but are much more efficient and beneficial. Lastly, if employees use etiquette when communicating electronically, then they are potentially saving the company from costly law suits.
An article discussing email etiquette gives these 32 rules to follow when writing an email:
1. Be concise and to the point
2. Answer all questions, and pre-empt further questions
3. Use proper spelling, grammar & punctuation
4. Make it personal
5. Use templates for frequently used responses
6. Answer swiftly
7. Do not attach unnecessary files
8. Use proper structure & layout
9. Do not overuse the high priority option
10. Do not write in CAPITALS
11. Don't leave out the message thread
12. Add disclaimers to your emails
13. Read the email before you send it
14. Do not overuse Reply to All
15. Mailings > use the bcc: field or do a mail merge
16. Take care with abbreviations and emoticons
17. Be careful with formatting
18. Take care with rich text and HTML messages
19. Do not forward chain letters
20. Do not request delivery and read receipts
21. Do not ask to recall a message.
22. Do not copy a message or attachment without permission
23. Do not use email to discuss confidential information
24. Use a meaningful subject
25. Use active instead of passive
26. Avoid using URGENT and IMPORTANT
27. Avoid long sentences
28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks
29. Don't forward virus hoaxes and chain letters
30. Keep your language gender neutral
31. Don't reply to spam
32. Use cc: field sparingly
In order to enforce these rules in a company, a written email policy must first be established. Not only should the policy outline the do’s and don’ts of professional email communication, but the employees should also be trained on the rules to make sure they fully understand them. As long as these procedures are followed and the policies implemented, then the company will not only function better, but hold a higher image
Oldham Blog #15
These ten rules are as follows:
1. Remember the human.
2. Adhere to the same standards of behavior online that you would follow in real life.
3. Know where you are in cyberspace.
4. Respect other people’s time and bandwidth.
5. Make yourself look good online.
6. Share expert knowledge.
7. Help keep flame wars under control.
8. Respect other people’s privacy.
9. Don’t abuse your power.
10. Be forgiving of other people’s mistakes.
In my opinion, the most important of all these rules is to remember the human. When you communicate on cyberspace it is important to remember that you don’t see the person face-to-face, you only see the computer screen. Therefore, you need to realize that people can’t see gestures or facial expressions. Sometimes what you might mean to say sarcastically will only come off cold and mean. Also, remember that if you wouldn’t say something to someone’s face don’t say it online. It can often times be easy to say whatever you feel like when you are only looking at a computer screen, but manners are important, especially when it comes to people’s feelings.
Overall, following these ten rules will help you represent yourself better and keep the culture of cyberspace a happy and professional one.
oldham Blog #14
oldham Blog #13
Oldham Blog #12
Here are ten tips I found to develop a personal brand:
- People in your field should know who you are.
- Someone who Googles your first and last name should be able to find out who you are.
- Your online self-representation should demonstrate that you are a serious, ethical journalist.
- Samples of your best work should be linked to your home page or online (HTML) resume.
- Your real work experience should be easy to find and easy to scan quickly. People will want to check this for verification, so dates should be clear, not obfuscated. Example: “June – August 2006″ is clear and honest. “Intern” is honest when “reporter” might not be. Consider “correspondent” or “stringer” too, when accurate. Lists of dodgy freelance work make you appear dodgy. Links to work add credibility. (Use PDFs for work that has been locked behind a pay wall or deleted.)
- Make sure your online pages can be read easily on various cell phones, including the iPhone.
- If you supply a link to a PDF of your resume, make sure the pertinent job or freelance-experience information is also available via simple HTML (not exclusively in the PDF). Word Docs are not good for online resumes. A Google Doc would be better.
- People who might want to hire you need to be able to find your contact info EASILY. Don’t make them hunt all over for it. If you supply an e-mail address, make sure you check mail at that address just about daily, if not more often.
- You need to be around, to be visible, to be seen — people should see your name in comments, retweets, etc.
- People online should point to you from time to time, as I have pointed to Joe, Dave, Ryan, Greg, and Lauren in this post. This confers authority on you. Brands rest in part on authority, in part on name recognition.
oldham Blog #11
I have been a member of Kappa Delta for the last two years and I get a lot of questions about who we are and what we stand for so I thought I would share a little.
Kappa Delta Sorority at Utah State is part of a national organization committed to inspiring women to reach their full potential by volunteering in the community, holding active leadership positions, receiving opportunities for networking, and living time-honored values.
When people take the time to look past what they think they know about sorority life, they realize that Kappa Delta allows women some of the greatest opportunities available for leadership, academic success and community service.
The open motto for the organization is “Ta Kala Diokomen,” which translates to “Let us strive for that which is honorable, beautiful, and highest.” The Kappa Delta members at Utah State not only say this is their motto, but they do all they can to live it.
Greek life at Utah State has had a rocky past, but we have stepped up as a chapter to combat the negative image and prove we live what we stand by.This school year alone, the chapter has already logged over a hundred hours of combined community service hours. We work very closely with the Girl Scouts and help teach them the values of the Dove Campaign for Real Beauty. It is amazing to see the impact we can make on these young girl and I am so happy Kappa Delta gives me such an amazing opportunity.
Kappa Delta not only helps the community, but the women involved. Being involved in a sorority has helped me out tremendously academically. I know that if I don't do well in school I can't be a part of Kappa Delta and that is motivation enough to make sure I do as best I can.
With over 200,000 members nationally, the networking opportunities are phenomenal. Personally, I know Kappa Delta will give me my first job. It's not just because of the name, but what the name means. Being Greek means I am a leader and a strong woman who is motivated and serves.
Oldham Blog #10
The mission of CVAIA is to teach people how to invest their time and assets in order to build a strong financial foundation so that individuals can be happier and more successful. The association believes that when you are free from financial stress you do not have to focus on money and instead can focus on a career you enjoy.
“You spend too much time working to do a job you don’t enjoy. Most of the millionaires in America are self-made. They keep expenses low for five to ten years and then they find themselves financially independent,” said Preston Parker, founder of the organization.
Promoting information about CVAIA would be extremely beneficial to the target audience of The Utah Statesman. Professors as well as college students deal with financial issues and information about how to better handle funds is beneficial to all of the readers. College students would especially be interested in the organization since they do not have strong financial experience or knowledge. Attending CVAIA meetings would not only interest readers, but would significantly benefit their lives.
Oldham Blog #9
Oldham Blog #8
Oldham Blog #7
Oldham Blog #6
oldham Blog #5
Public Relations vs. Advertising...
Compared to advertising, public relations is generally much more effective. Even if the PR is not free, expenses are generally minor things such as phone calls and mailings to the media. Not only is it far more cost-effective, but it reaches a much wider audience. A newspaper article compared to an advertisement not only is viewed by a wider audience, but is taken much more seriously since outside sources are more credible and less bias. There is much more longevity with a news article as well, which also makes it more important that the information about the company is positive.
oldham Blog #4
Within the realm of public relations there are a variety of tools and resources that help assist with the representation of a company. Non-profit events, charity donations, and community service done by an organization all help assist with positive representation. Furthermore, if a company hosts a non-profit event helping the community this news will likely get recognition from a third-party, like a newspaper, and provide positive PR for the company. An example of this is the Utah Fast Pass where Cache Valley Electric (CVE) hosts a charity banquet where all donations go towards helping the community. Although CVE is not personally advertising these actions, the event still acts as a great PR tool as third-party media sources relay this information to the community.
This past summer I had the opportunity to attend the Fast Pass and witness what a great event it really was. The Fast Pass is unlike most charity events where you come, pay for dinner beforehand and then hold an auction. Instead, the participants get to drive around Utah on closed off roads and get "tickets" that go to a charity. Due to the fact that the event was so fun, people who went to the dinner were so happy and excited to be there and thus were willing to participate and donate.
Oldham Blog #3
Oldham Blog #2
As a PR major, a lot of people ask me exactly what that is. Public relations (PR) is the positive promotion of a company and representing the organization in the best light possible. PR helps to relay and filter information that is released to the public in order to make the company more appealing. PR is also a way for organizations to inform the public about the values of a company and how they operate and function.
PR is a way for a company to achieve their highest potential as part of public relations is relaying feedback from the public back to the company. This is done through research methods to see what concerns and praises the public has with the organization. Overall, this makes PR a way to best please the public market and keep the masses happy with the organization.
In order to help protect the image of a company, PR is also responsible for avoiding negative press. PR means spinning bad situations around and helping protect the company’s image. A recent example of negative PR is the death of an initiate among the Greek Community at Utah State. When this travesty occurred, it was the role of PR specialists to step in and try to make the situation as less damaging as possible for Greeks and USU. This was done by Greeks making promises to live their values to the fullest and attempting to increase their involvement in the community.
Overall, PR is one of the most important tools a company can use in order to promote the overall image of the organization. In order for a company to function effectively, it is necessary for the public to view the company in a positive light, thus making PR one of the most effective resources available in the business world.
Oldham Blog #1
Virtual banks sprang up in Second Life that paid interest to Linden dollar depositors. However, some of them lost money by speculating in Second Life gambling and real estate ventures and actually caused a "virtual run on their bank." Since Linden dollars can be converted to real dollars, Second Lifers lost real money, and in early 2008, Second Life closed down the virtual banks, stating that only real chartered banks could offer banking services.